Shipping policy
We are committed to delivering your pet products promptly and securely. Please read our shipping policy below to understand the terms and conditions that apply to the delivery of your order.
1. Order Processing Time
- Standard Orders: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation.
- Custom Orders or Bulk Purchases: May require additional processing time. You will be notified via email of any delays.
2. Shipping Rates and Delivery Estimates
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Domestic Shipping:
- Standard Shipping: Delivery typically takes 1-3 business days.
Please note that delivery times are estimates and do not account for any delays caused by weather, customs, or other unforeseen circumstances.
3. Order Tracking
- Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your package. Please allow up to 24 hours for tracking information to update.
4. Delivery Issues
- Lost or Stolen Packages: We are not responsible for lost or stolen packages after they have been marked as delivered by the carrier. Please ensure that your shipping address is secure and accurate.
- Undeliverable Packages: If a package is returned to us due to an incorrect address or because it was unclaimed, we will contact you to arrange re-shipment. Additional shipping charges may apply.
5. Shipping to Multiple Addresses
- If you wish to ship items to multiple addresses, please place separate orders for each address.
6. Shipping Delays
- In the event of shipping delays due to high order volumes, holidays, or other factors, we will notify you via email or our website. We appreciate your patience and understanding.
7. Contact Information
- If you have any questions or concerns regarding your order or shipping, please contact our customer service team at care@thecongo.in/ +91 63547 52650.
Note: This policy is subject to change without notice. Please review this page periodically for updates.